Privacy Policy
Last updated: November 8, 2026
This policy explains what Explore with Joy ("we", "us") collects and why.
What we collect
- Waitlist: name, email, and phone number (required).
- Become a Guide form: name, contact details, and your city or route of interest.
- Joy chat: conversations (and your voice, if you use your microphone) are processed by our chat provider.
- Cookies: on your first visit we ask if you accept non-essential cookies; declining changes nothing about how the site works, and you can change your choice anytime via the "Privacy choices" footer link.
We use it only to run the waitlist, community, and tours — announcing booking, answering questions, and arranging walks.
Who helps us
Service providers process information only to provide their service: website hosting, form storage, email, the Joy chat, and film playback.
We do not sell your personal information, and we do not share it for advertising.
Text messages
Phone numbers are collected only when you give them (a form, a call, or a text) and used only to reply and to send confirmations, reminders, and updates for requested experiences. We never sell your number or share it for third-party marketing. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time, HELP for assistance. Consent is not a condition of purchase.
Your rights
California residents (CCPA/CPRA) may know what we collect and how we use it, delete or correct it, opt out of its sale or sharing — we do not sell or share it — and use these rights without different treatment. If you are in the EEA or UK (GDPR), you may also access, correct, erase, and port your data, object to its use, and withdraw consent at any time.
How long we keep it
Kept only as long as needed for the waitlist and our tours, then deleted. Our service is for adults and is not directed at children.
Contact
joy@explorewithjoy.com · 1-408-676-8388 — email us with any privacy request.